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Intercom is a customer service platform for support teams, with messaging, inbox, help center, ticketing, and AI agent features. It provides APIs and MCP servers for accessing workspace data and Fin capabilities.
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MCP server
Docs →Structured tool access via the Model Context Protocol.
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Docs →Intercom OAuth access token
In the Developer Hub, enable Use OAuth on your app's Authentication page, configure one or more HTTPS redirect URLs, and select the scopes your app needs as described in Setting up OAuth. After a customer authorizes your app, exchange the authorization code for an access token and use that token for API calls.
Intercom access token
Create an app in your workspace, then open the app in the Developer Hub. Intercom says it provides an access token as soon as you create an app; you can find it under Configure > Authentication, and it is also visible on Test & Publish > Your Workspaces. The authentication guide links app creation at create an app.
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